Earning Criteria

• General Patient Care; Summarize the pharmacology basics needed by a medical assistant, outline the tasks required to prepare the examination room and the patient for examination, and summarize the medical assistant's responsibilities in assisting the provider with examinations.
• Patient Care Coordination and Education; Review how to administer and coordinate general patient care according to professional best practices, explore the role and responsibilities in administering patient care, explore the role and responsibilities in facilitating patient education, and summarize basic communication best practices and potential barriers to effective communication with patients.
• Medical Administrative Assistant; Describe the differences between common healthcare delivery models, describe the types of services typically offered in medical offices, including general and specialty services, and define ancillary services and alternative therapies.
• Communication and Customer Service in the Healthcare Office; Identify the various types and styles of communication used in a healthcare office, review how verbal, non-verbal, and written communication skills contribute to patient experience and outcome in a health care office, and identify professional communication techniques for a healthcare office, including interviewing techniques and use of medical terminology and patient-accessible language.
• Medical Laws and Ethics; Describe common legal issues related to prescriptions and medication administration, identify key legal and regulatory aspects of the healthcare environment, analyze key ethical and legal aspects of the medical profession, and summarize common legal issues related to medical documentation.
• Successfully complete all coursework and final exam.