Building Workforce Excellence (v.01) Additional Details

Building Workforce Excellence (v.01)

Issued by Madison College

Learners develop, practice, & apply management skills and tactics to create a positive, inclusive, and growth-focused workplace. Topics include working with diverse others; bias, stereotypes, & workplace harassment; perceiving & regulating emotions; providing continuous feedback; and conducting coaching/performance evaluations. Also emphasized is development of Emotional Intelligence (EI), including self-assessment, and learning & applying specific techniques to improve each element of EI.

Additional Details

Skills

Earning Criteria

  • Identify techniques for making an environment "safe" for effective conversation
  • Master techniques to speak honestly without offending
  • Write SMART goals for coaching session
  • Conduct a coaching feedback session
  • Identify and confront biases and stereotypes perpetuated by society and media
  • Communicate effectively with others of different races, genders and ages
  • Understand the importance of developing emotional intelligence, and apply techniques to improve it
  • Successfully achieve 80% or above performance on assessments/activities and workplace application with reflection