Communicating with Professionalism (v.01)

Issued by Madison College

Learners develop, practice, and apply business and managerial communication skills and tactics. Topics include active listening; non-verbal communication and body language; negotiation tactics; successfully managing difficult (“crucial”) conversations; business networking; persuasive speaking; how to build relationships and enhance team culture.

Additional Details

Skills

Active Listening
Effective Communication
Managing Difficult Conversations
Networking
Persuasive Speaking
Team Culture Building

Earning Criteria

Successfully identify barriers to communication
Practice preparing for and executing crucial conversations
Craft and deliver a persuasive speech
Identify and adapt to various social styles
Apply active listening concepts and framework
Identify nonverbal communication techniques and significance in message delivery and receipt
Understand the difference between aggressive and assertive messaging
Successfully achieve 80% or above performance on assessments/activities and workplace application with reflection