Fostering Effective Work Relationships (v.01)
Issued by
Madison College
Learners develop, practice, and apply business and managerial communication skills and tactics focused on effective teamwork and healthy work relationships. Topics include non-verbal communication and body language; adapting social styles; recognition and de-escalation of awkward situations; successfully managing difficult conversations and conflict; how to build relationships and enhance team culture.
Additional DetailsEarning Criteria
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Identify and execute crucial conversations
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Identify and adapt to various social styles
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Apply active listening concepts and framework
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Apply conflict management techniques to monitor and manage reactions of both yourself and others during a difficult conversation
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Practice preventing or addressing harassment or bullying behavior
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Apply conflict management techniques to monitor and manage reactions of both yourself and the other person during a difficult conversation
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Successfully achieve 80% or above performance on assessments/activities and workplace application with reflection