- Type Experience
- Level Foundational
- Cost Paid
EMCC Service Basics
Issued by
Maine Community College System
Earners of the Service Basics badge have a fundamental understanding of the behaviors necessary to provide high-quality customer service experiences. They demonstrated awareness of the primary elements necessary to create a meaningful first impression and be responsive to the needs of their clientele. These candidates can use this framework of behaviors to build relationships and to meet customer needs in a variety of purposes and situations.
- Type Experience
- Level Foundational
- Cost Paid
Skills
Earning Criteria
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Complete 2 reflections of service experiences (one positive and one not-so-positive) and document them using the reflection templates
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Complete 2 observations of service experiences (one positive and one not-so-positive) and document them using the observation templates
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Using the project 1 presentation template, create a 5-10-minute presentation and share it with service excellence cohort participants