Customer Facing Skills Initiative: Mastery
Issued by
Microsoft MCAPS Academy
The Customer Facing Skills Initiative (CFSI) equips you with the soft skills necessary to excel in your role and operate as a trusted advisor with customers and colleagues. With CFSI, you have honed your skills in the areas of Strategic Communication, Stakeholder Management, Influence and Creative Thinking. The CFSI Mastery badge signifies the completion of the CFSI program and successful application of CFSI skills.
- Type Learning
- Level Intermediate
- Time Days
- Cost Free
Skills
- Building Business Acumen
- Building Empathy
- Building Rapport
- Business Relationships And Influencing Skills
- Business Storytelling
- Communication Styles
- Convergent And Divergent Thinking
- Create A Shared Vision
- Creative Thinking & Brainstorming
- Cross- Cultural Collaboration
- Difficult Conversations
- Evaluate And Priorize Ideas
- Executive Presence & Presentation
- Idea Generation (design Thinking)
- Identifying Stakeholders And Their Needs
- Influence Planning
- Leadership Without Formal Authority
- Manage Business Escalations
- Manage Expectations
- Strategic Questioning