- Type Learning
- Level Intermediate
- Time Days
Business Applications Cloud Week—Microsoft Dynamics 365 Customer Service Functional Consultant participant
Issued by
Microsoft Global Partner Solutions (GPS)
Congratulations! As a participant of the Microsoft Dynamics 365 Customer Service Functional Consultant course, you’re positioned to take the MB-230 exam. You have applied knowledge and in-depth understanding of cases, knowledge management, queues, entitlements, resource scheduling, service-level agreements (SLAs), visualizations, connected services, the Customer Service Insights Add-in for Customer Service, Microsoft Power Virtual Agents, and Omnichannel for Customer Service.
- Type Learning
- Level Intermediate
- Time Days
Skills
Earning Criteria
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Participants must attend every day of the live Business Applications Cloud Week to receive a badge.
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Redeem your badge here, then post it on LinkedIn or other professional profiles to show off your skills.
Standards
You're positioned to take the MB-240 exam
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