- Type Learning
- Level Intermediate
- Time Days
Business Applications Technical Workshop—Unify Cross-Functional Support with the Microsoft Digital Contact Center participant
Issued by
Microsoft Global Partner Solutions (GPS)
Congratulations! As a participant of the Microsoft Digital Contact Center Workshop in November 2022, you’re positioned to accelerate the service contact center transformation that leverages extensible and collaborative platform components to drive exceptional customer and agent experiences. You’ve learned how to architect different scenarios by using our different Microsoft solutions to drive seamless and intelligent omnichannel customer engagement.
- Type Learning
- Level Intermediate
- Time Days
Skills
Earning Criteria
-
Participants must attend every day of the live Business Applications Technical Workshop to receive a badge.
Standards
Microsoft Learn is where everyone comes to learn. Discover new skills, find certifications, and advance your career with our interactive, hands-on learning paths. Find related technical documentation, tutorials, and more.
You’ve acquired knowledge consisting of skills that are evaluated in exams MB-230 and PL-200.