- Type Learning
- Level Intermediate
- Time Weeks
Active-Empathic Listening
Issued by
Mind Tools
The earner understands that active-empathic listening is making a conscious effort to hear not only what another person is saying but coming to understand the whole, complete message being communicated, without judgment. A key skill in the workplace, AEL builds trust, shows understanding and empathy and helps to grow more rewarding, deeper relationships.
- Type Learning
- Level Intermediate
- Time Weeks
Skills
Earning Criteria
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Earner completed a comprehensive pre-assessment to determine their competence in understanding and demonstrating active-empathic listening.
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Earner completed a seven-session course in developing the skills required to be an active-empathic listener.
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Earner reflected on, and committed to, taking various actions to develop active-empathic listening skills in the workplace.