IT Support Professional
Issued by
Mohawk Valley Community College
The IT Support Professional microcredential is structured to help create economic opportunities for anyone interested in the IT support field, no prior education or experience is required. The microcredential will introduce IT troubleshooting and customer service, networking, operating systems, system administration and security.
Skills
Earning Criteria
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CI104 Introduction to CybersecurityCredits: 3.0 This course provides students with a broad understanding of the concepts and interdisciplinary applications of cybersecurity and its impact on society. It examines the historical development of security in technology as it relates to governance, personal information and assets, and major commerce sectors such as finance, healthcare, retail, and manufacturing.
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IS120 Computer Operating Systems and EnvironmentsCredits: 3.0 This course covers the role of computer operating systems. It emphasizes operating systems and environments used with Intel-compatible equipment and discusses additional platforms. Command-line, menu-driven, and graphical user interface (GUI) systems are covered. Topics include storage devices, operating environment, system startup, menus, memory management, software package installation, and multitasking.
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IS240 Networking EssentialsCredits: 3.0 This course provides an overview of networking concepts. Topics include LAN topologies, transmission media, protocols, network operating systems, and the OSI Model. Network security issues and network-to-network connections are also discussed. Through lecture and classroom demonstrations, students are exposed to the procedures involved in administering a LAN.