Building Customer-Centric Capability in Teams Microcredential

Issued by Monash College

The earner of this badge has completed a course designed to enhance their understanding and application of customer-centric practices within their organisation. The courses has fostered understanding of intricacies of customer-centric strategies, frameworks, and best practices. Through a blend of theoretical discussions, real-world case studies, interactive activities, and practical exercises, the learner has gained an understanding of the key components of effective customer-centric practices.

Type Certification
Level Foundational
Time Weeks
Cost Paid

Skills

Cultural Awareness
Customer Retention
Customer Service Training
Leadership
Team Building

Earning Criteria

Participants must complete 5 modules of learning, followed by completion of a Personal Development Plan and a Final Assessment to qualify for this micro-credential.