Earners of this badge will understand the concept of genuine customer centricity, understand their part in the organisation in contributing to the development and growth of a customer-centric culture and take clear actions to actively keep customer centricity alive through collaboration with internal and external customers. Earners of this badge will have developed tools and techniques to develop their customer-centric attitude, behaviours, and skills through targeted actions.

• Type Certification
• Level Foundational
• Time Weeks
• Cost Paid