Fixer: Hands-on problem solving
Issued by
Mouse
The earner has demonstrated the skills and dispositions to help people with tech problems with the confidence to be hands-on.
- Type Learning
- Level Foundational
Earning Criteria
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Disassemble a working machine and identify part functions
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Use appropriate questions to find out information from users
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Document problems, track ongoing support & describe solutions using a ticket tracking system
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Create and manage a project timeline & deliverables
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Develop, prototype and distribute a teaching tool using a mix of media