Excellence in Technical Customer Service
Issued by
New Horizons Computer Learning Centers
In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues. Participants learn to: meet the customer, diagnose the customer's issue, and deliver solutions.
- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Skills
- Achieve Performance Standards
- Be a People Person
- Close the Contact
- Customer Service
- Deal with a Customer's Misrepresentations
- Deliver Bad News
- Deliver Solutions
- Determine the Customer's Need
- Diagnose Issues
- Educate the Customer
- Finalize the Solution
- Meet the Customer
- Relate to the Customer
- Represent Your Company
- Technical Customer Service