- Type Learning
- Level Intermediate
- Time Days
- Cost Paid
ITIL® 4 Specialist Drive Stakeholder Value (DSV)
Issued by
New Horizons Computer Learning Centers
This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It provides candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course.
- Type Learning
- Level Intermediate
- Time Days
- Cost Paid
Skills
- Act Together to Ensure Continual Value Co-Creation
- Align Expectations and Agree Details of Services
- Design Customer Journeys
- Drive Stakeholder Value
- DSV
- Foster Stakeholder Relationships
- ITIL
- IT Service Management
- Onboard and Offboard Customers and Users
- Realize and Validate Service Value
- Shape Demand and Define Service Offerings
- Target Markets and Stakeholders
Earning Criteria
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Achieve the ITIL 4 Foundation Certification before taking this course. ITIL® 4 Specialist Drive Stakeholder Value (DSV).
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Successfully complete ITIL® 4 Specialist Drive Stakeholder Value (DSV).