This course builds on the skills taught in our Excellence in Service Basics course. The Advanced course is aimed at people who manage service teams, as it focuses on the measurement, improvement and management of service standards and outcomes. Participants will learn how to determine what customers want, and evaluate the service provided. Participants will also learn how to create, implement, and monitor service standards. Program activities also cover conducting interviews, training and empowe

• Type Learning
• Level Foundational
• Time Days
• Cost Paid