Quality Management
  • Type Validation
  • Level Intermediate
  • Time Months
  • Cost Paid
Additional Details

Quality Management

Issued by Northeastern State University

Students conduct an in-depth examination of management approaches to increase productivity and improve the quality of goods and services. Students practice techniques generating individual commitment and cooperative achievement as well as practice quantitative evaluation techniques. Badge earners must complete the following course: MGMT 4323 - Quality Management

  • Type Validation
  • Level Intermediate
  • Time Months
  • Cost Paid
Additional Details

Skills

Earning Criteria

  • Completion of relevant coursework in a formal classroom environment. Instructional strategies include: audio visual materials, discussion, computer-based training, practical exercises, lectures.
  • SLO 1. Describe and give examples of product and service quality dimensions
  • SLO 2. Explain quality perspectives such as strategic, functional, value-added and contingency.
  • SLO 3. Be familiar with TQM tools such as: Process maps, check sheets, histograms, scatterplots, control charts, cause & effect diagrams, Pareto analysis, balanced scorecards, dashboards
  • SLO 4. Define QC terms such as: benchmarking, reverse engineering, failure costs, reliability and FMEA.
  • SLO 5. Create histograms, scatterplots, control charts and do pareto analysis in Excel using Excel functions.
  • SLO 6. Calculate and use control chart limits, reliabilities and capability indexes in Excel spreadsheet.