Supervisory Skills
Issued by
Northeastern State University
The individual who completes this badge will be able to understand many of the basic soft skills required of a supervisor. These include handling difficult employee behavior, coaching subordinates and working across generations. It is the goal of this certificate to enable the new supervisor to be able to hone skills that are specific to leadership roles. Through this certificate you will learn to work in a multigeneration workforce, coach employees and many other skills.
- Type Learning
- Level Foundational
- Time Months
- Cost Paid
Earning Criteria
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This certificate requires the earner to complete six courses. Each of these self-paced courses offer an assortment of interactive exercises, selected readings, and self-assessments that will engage you and help you practice effective business communication. Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.
Standards
Demonstrate understanding of quantitative analysis and decision making within the workplace environment.
Explore the dynamics of coaching within the workforce.
Develop awareness of business model functions.
Explain the business benefits of a multigenerational workforce.
Describe a six-step model for handling conversations about difficult behaviors.