Information Technology Help Desk Technician
This Information Technology Help Desk Technician micro-credential is designed to meet the needs of aspiring information technology professionals, and others who are interested in learning more about networking technologies but might have little or no background in this subject matter. The curriculum culminates with in-depth knowledge of TCP/IP configuration, IPv6, DNS configuration, DHCP implementation and management, deploying remote access, and configuring distributed network file services.
- Type Learning
Skills
Earning Criteria
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Successful completion of IT 1411 Orientation to Computer Technology, in which the student will be introduced to such varied topics as common IT terminology, career planning, basic programming logic, ethics, and other IT issues. A Business Information Technology portfolio project will also be completed.
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Successful completion of IT 2143 Introduction to Networking, in which earners explore the theory and terminology of both local and wide area computer networks and their proper application to business and industry problems. Co-requisite: IT 1411 or equivalent.
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Successful completion of IT 2153 Network Operating Systems I, in which a popular operating system will be covered in detail. A study of components, functions, and relationships of computer operating systems and their interactions with user programs will be offered. Prerequisite: IT 2143 or instructor’s permission.