One Nevada Credit Union Member Outreach Program

Issued by One Nevada Credit Union

Badge earners will be educated in outbound sales calls without sounding like a salesperson in an effort to gain a more confident and self-assured mindset before, during, and after sales calls. The purpose of the class is to help participants internally take ownership of outbound telephone sales calls and focus on offering solutions instead of products.

Type Experience
Level Foundational
Time Days
Cost Free

Skills

call service
Communication
Customer service excellence
Outreach
Phone Sales

Earning Criteria

Prerequisite courses – ICMI: Using your Voice Series; Your Voice Matters & Speaking Clearly. *course does include a post-class test. Classroom session – three-hour in-person training. Agenda: Set a proper mindset. (presentation) How to extract information to create a member profile. (Episys) Warm call techniques (presentation & handouts) Call guide rehearsals. (Live Member, Voicemail)