OpenText Skills - Extended ECM Distributed Agent SME - Technical Support Expert
Issued by
OpenText
Individuals who earn badges in this area will have knowledge about the different tasks associated with Distributed Agent Workers and how to effectively troubleshoot issues related to these workers or specific tasks, such as workflows, document property synchronization, or facets. They will also understand how to ensure Agents are setup correctly in larger environments and have an understanding of key database tables for analysis.
Skills
Earning Criteria
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OpenText product certification achieved.
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Supported product for 2+ years in a customer-facing capacity.
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Maintained an average Customer Satisfaction score of 95%.
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Endorsement from Manager and Senior Management.
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Demonstrates the ability to share knowledge.