OpenText Skills - Extended ECM for Engineering SME - Technical Support Expert
Issued by
OpenText
Badge earners have advanced expertise in Extended ECM for Engineering, demonstrating an expertise in understanding of the solution's features and modules. They specialise in related components such as ADN, CRT, ASM, Transmittals, and Revision Tracking. They have the ability to set up and troubleshoot xENG in diverse customer environments which requires a comprehensive understanding of the document lifecycle to efficiently reproduce and address issues.
Skills
Earning Criteria
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OpenText product certification achieved.
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Supported product for 2+ years in a customer-facing capacity.
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Maintained an average Customer Satisfaction score of 95%.
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Endorsement from Manager and Senior Management.
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Demonstrates the ability to share knowledge.