OpenText Skills - Extended ECM for Microsoft Office 365 SME - Technical Support Expert

Issued by OpenText

Badge earners have proficiency in OpenText Extended ECM for Microsoft Office 365, with experience and understanding of the integration requirements between Microsoft Office 365 and Content Server. Their expertise includes utilising components like the Extended ECM Enabler for Microsoft Office 365 and Application Governance & Archiving (AGA) for Microsoft SharePoint (online and on-prem). They are able to enable Office 365 to handle content related to business processes across various ERP or CRM.

Skills

Extended ECM
Extended ECM business workspaces
Extended ECM for Office 365
Office 365 collaboration tools
Office 365 Groups
Web Parts

Earning Criteria

OpenText product certification achieved.
Supported product for 2+ years in a customer-facing capacity.
Maintained an average Customer Satisfaction score of 95%.
Endorsement from Manager and Senior Management.
Demonstrates the ability to share knowledge.