OpenText Skills - TeamSite OpenDeploy SME - Technical Support Expert
Issued by
OpenText
Badge earners demonstrate they are key contributors in complex OpenDeploy solutions; OD Deployments and Database Deployments. Possesses a technical expertise for deploying static and dynamic enterprise content, including Web sites, code, and documents, to a multitier, multiple server environment. Capable of implementing OpenDeploy to run on a variety of common servers and that is well suited for a cross-platform enterprise.
Skills
Earning Criteria
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OpenText product certification achieved (TeamSite Administrator).
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2+ years experience with supporting OpenDeploy issues with big customer accounts.
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Maintained an average Customer Satisfaction score of 95%.
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Endorsement from Manager and Senior Management.
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Demonstrates the ability to share knowledge across regions.
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Raised at least 12 “How To” KBAs per year.