Academic Technology Proficiency level I

Issued by Pace University

Earners of the Academic Technology Proficiency level 1 badge have developed entry-level skills in Brightspace and competence in customer support, proper phone etiquette, and basic troubleshooting techniques. These earners will display competency in the use of the ticketing system and with creating ‘how-to’ documentation within TDX.

Type Experience
Level Foundational
Time Months
Cost Free

Skills

Brightspace
Customer Service/Support
Documentation
Phone Etiquette
Professionalism
Verbal Communication
Written Communication

Earning Criteria

Demonstrates a full understanding of departmental and office processes and procedures
Minimum of at least 150 documented hours of work experience (or 1 completed semester)
Customer Service Student Program Module 1 (Service Values) and Module 2 (Customer Service Communication).