Client Support Student Technician Proficiency I

Issued by Pace University

Client Support Student Technician Proficiency I (Level I) staff can perform semi-advanced troubleshooting; install software and do basic hardware replacements; fix WiFi connectivity issues; properly distribute and decommission end-user laptops, desktops, and mobile devices; complete the computer preparation checklist; decommission a device securely (hard drive/RAM removal); properly record inventory changes for deployed/recycled devices; work autonomously; and go on field calls when assigned.

Type Experience
Level Foundational
Time Months
Cost Free

Skills

Earning Criteria

Minimum of 20 Windows PCs fully imaged and prepped with no errors (A full-time technician does not have to redo any item of the checklist).
Demonstrates a full understanding of inventory process and record keeping (can properly report all asset information necessary to update University database.
Student can and has been sent on field calls without supervision to resolve software/hardware issues.
Must have accumulated at least 150 hours (2 semesters) of work experience.