Client Support Student Technician Proficiency II
  • Type Experience
  • Level Intermediate
  • Time Months
  • Cost Free

Client Support Student Technician Proficiency II

Issued by Pace University

Client Support Student Technician Proficiency II (Level II) staff can work unsupervised and self-assign work tickets; complete University PC replacements from prep stage to end-user handover; complete task lists for data transfer, shared drives, Outlook, etc.; troubleshoot/resolve issues with operating system, hardware, peripherals (e.g. printers), and networking; demonstrate awareness of other ITS departments and roles and can escalate to the correct department if needed; train junior staff.

  • Type Experience
  • Level Intermediate
  • Time Months
  • Cost Free

Skills

Earning Criteria

  • Complete a minimum of 10 University Replacements unassisted and with no errors.
  • Have been delegated the responsibility of training a new hire and can successfully teach dept. processes related to Proficiency Level I: computer imaging, inventory updates, decommissioning machines, how to use Team Dynamix
  • Has established they are able to work autonomously. Work does not need to be delegated and technical skills are self-sufficient for majority of day-to-day operations.
  • Must have accumulated at least 300 hours (2 semesters) of work experience.
  • Client Support Student Technician Proficiency I