IT Educational Media Customer Service

Issued by Pace University

IT Ed Media Customer Service Badge (Level I) Earners of this badge have acquired the basic soft skills and technical competence needed to effectively assist end-users and effectively communicate issues to full-time staff. They have entry-level skills in customer service, proper phone etiquette, over-the-phone troubleshooting (where applicable); familiarity with supporting classroom audio/visual equipment and instructional tools (Panopto, Zoom, Kahoot!); and navigating Windows and Mac computers.

Type Experience
Level Foundational
Time Months
Cost Free

Skills

Customer Service/Support
Initiative
Phone Etiquette
Professionalism
Verbal Communication
Work Ethic
Written Communication

Earning Criteria

Demonstrate completion and/or mastery of all requirements, including customer service student program Module 1 (Service Values) and Module 2 (Customer Service Communication).
Demonstrates a full understanding of departmental and office processes and procedures.
Minimum of at least 150 documented hours of work experience (or 1 completed semester).