Earners of the IT Service Desk Student Technician Proficiency I (Level 1) badge have developed entry-level skills and competence in customer service, proper phone etiquette, basic troubleshooting techniques, performing password resets, familiarity with navigating Windows, Mac, and mobile operating systems, assisting with wireless and email account setups, remote assistance technologies, help desk ticket creation/lookup/management/resolution, proper issue escalation, and more.

• Type Experience
• Level Foundational
• Time Months
• Cost Free