IT Service Desk Student Technician Proficiency II

Issued by Pace University

Earners of the IT Service Desk Student Technician Proficiency II (Level 2) badge have developed more mid-to-advanced tech support/troubleshooting expertise as well as coaching/training skills and have been applying them on the job consistently by helping to support/train/coach other junior-level service desk technicians.

Type Experience
Level Intermediate
Time Months
Cost Free

Skills

Active Directory Lookup
Bomgar (Beyond Trust)
Coaching/Training/Support of Junior-Level Service Desk Technicians
Customer Service
Microsoft Teams Chat/Communication
Mid-to-Advanced Troubleshooting Techniques
Password Reset
Phone Etiquette
Remote Assistance
TeamDynamix Help Desk

Earning Criteria

Demonstrate completion and/or mastery of all requirements, including customer service student program Module 3: The Service Mindset
Minimum of 300 documented hours of on-the-job experience, including performing a minimum of 100 hours of documented senior-level support tasks.
IT Service Desk Student Technician Proficiency I