Earners of the Law IT Help Desk Proficiency II badge have developed more mid-to-advanced troubleshooting expertise and knowledge of University and departmental systems. Can work unsupervised and self-assign work tickets; troubleshoot/resolve issues with operating system, hardware, peripherals (e.g., printers), and PC imaging; demonstrate awareness of other ITS departments and roles and can escalate to the correct department if needed; train junior staff.