Senior Pathways to Excellence

Issued by Pearson

The earner of this credential is an aspiring or current Senior and has successfully engaged in a leadership program run by Enrollment & Customer Engagement in Pearson Virtual Schools. They have developed proficiency in 10 competencies essential for success in the role, and demonstrated strategic thinking capabilities and behaviors that will enable their division to solve future-facing problems, inspire teams to unlock potential, and develop influential relationships with stakeholders.

Type Validation
Level Foundational
Time Months

Skills

Earning Criteria

Complete the 5 e-learning modules for the 10 core competencies expected of senior agents. (Grit, Action Oriented, Communicate Effectively, Listening, Customer Focus, Integrity and Trust, Approachability, Patience, Problem Solving, Conflict Management)
Complete the e-learning modules of 2 elective competencies. (How to interview, resume writing, boss relationships, composure, learning on the fly/nimble learning, peer relationships, technical learning/tech savvy)
Define, implement and make progress against two SMART action plans per month, for each Senior competency, throughout the 6-month period for a total of 12 action plans.
Participate in two monthly engagement events for competency debrief and action plan finalization.
Actively engage in weekly touch points with leader to evaluate progress, highlight achievements and alignment to SMART goals.