ITIL® 4 Specialist: Plan, Implement and Control
Issued by
PeopleCert
The ITIL Specialist: Plan, Implement and Control certification demonstrates that the individual understands the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice, and ITIL 4 IT Asset Management Practice. The individual demonstrates understanding and application of the concepts covered in the
Skills
- Adaptability
- Business Analysis
- Business and Technology Knowledge
- Business Change Management
- Collaboration And Teamwork
- Communication
- Continual Improvement
- Creation and Implementation of Target Operating Models
- Creativity and Resourcefulness
- Customer Relationship Management
- Driving Company Culture and Change
- Education and Training Provision
- Financial Management
- Incident Management
- Innovation
- Measurement And Reporting
- Monitoring And Event Management
- Organisation Change Management
- Persuasion and Negotiation
- Planning And Organisation
- Problem Management
- Problem Solving
- Product and Service Ownership
- Project Management
- Risk Assessment and Management
- Service Architecture and Design Knowledge
- Service Delivery and Management
- Stakeholder Management
- Strategic Thinking And Planning
- Systems Thinking
Earning Criteria
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The individual has passed the ITIL® 4 Specialist: Plan, Implement and Control