Effective Communication & Customer Service
Issued by
Pikes Peak State College
Earners of this badge will have completed three (3) “Effective Communication & Customer Service” qualified trainings and/or development opportunities intended to equip earners with communication tactics and conflict resolution strategies to achieve excellent customer service to all.
- Type Learning
- Level Foundational
- Time Hours
- Cost Free
Skills
- Active Listening Skills
- Anticipate Customer Needs
- Communication And Conflict Resolution
- Communication - Written And Oral
- Conflict Management Strategies
- Conflict Resolution Skills
- Connected Customer Service
- Continuous Improvement
- Creative Problem Solving Techniques
- Develop Effective Feedback Method
- Enhanced Interpersonal Skills
- Excellence In Customer Service
Earning Criteria
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Explain the benefits of creative tension and diversity of opinion in order to anticipate and take steps to prevent counter-productive confrontation
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Describe how to help manage and resolve conflicts and disagreements in a constructive manner
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Develop and apply effective feedback communication tactics in order to provide opportunities for growth and learning through formal and informal methods
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Identify proper methods to analyze problems and weigh relevance and accuracy of information in order to generate and evaluate alternative solutions
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Demonstrate enhanced interpersonal skills to consider and respond appropriately to the needs and feelings of different people in different situations
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Describe the necessary components to clear, concise, organized, and convincing communication in both oral and written formats
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Explain how to anticipate and meet the needs of both internal and external customers in order to deliver high-quality service that is committed to continuous improvement
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Demonstrate active listening techniques and describe their impact on services provided