Complex Problem Solving Upskilling Program

Issued by PLUS UTS Business Futures

The Complex Program Solving Upskilling Program is a bespoke 3-month program developed for the NSW Department of Planning and Environment to upskill leaders across its portfolio in structured problem-solving and communication skills. Participants worked on specific complex challenges to generate value for the Department by developing actionable recommendations for the challenges addressed.

Type Learning
Level Advanced
Time Months
Cost Paid

Skills

Earning Criteria

Participate in a one-hour virtual program orientation session to discuss expectations, processes, and any questions pertaining to the program.
Participate in four half-day workshops on the following topics: 1. The problem-solving process/tools for framing a challenge. Participants commence work on a real-life challenge related to their department with feedback provided, 2. Structuring and ideation tools, with a progress check-in on their strategic challenge, 3. Structured presentation and pitching tools with a progress check-in on their strategic challenge. 4. Practice pitching with check-in and feedback on their strategic challenge.
Participate in an 8-hour, self-paced, interactive online module that introduces participants to a structured process and key tools and techniques for complex problem-solving and structured communication.
Participate in a strategic challenge project related to their department to explore concepts in real-time, defined together with a project sponsor. The program concludes with a presentation of the strategic challenge and feedback from the facilitator and a panel of executive sponsors.