![Customer Journey Mapping](https://images.credly.com/images/186807eb-4aad-417d-9da1-64a3e082b14c/image.png)
- Type Learning
- Level Foundational
- Time Days
- Cost Paid
Customer Journey Mapping
Issued by
PM Partners
Earners of this badge have completed our interactive and practical course on Customer Journey Mapping, helping them to understand how customers interact with their product or service. By putting themselves in the customer’s shoes, participants have gained an understanding of their customers’ real needs, empowering them with the ability to build solutions that improve customer experience.
- Type Learning
- Level Foundational
- Time Days
- Cost Paid
Skills
- Ability to design a feasible, desirable and viable solution
- Empathise with the customer and their pain points
- Problem solving through an alternative lens
- Understanding each customer journey step as part of an integrated whole
- Understand the customer context
Earning Criteria
-
Completed ¼ Day Customer Journey Mapping Course and created a Customer Journey Map