(1) Understand the work system differences that applies in the company, and be able to develop a value chain that is in accordance with the expected business model. (2) Develop a matrix of responsibilities and linkages between existing business processes. (3) Prepare SOP documents that are equipped with diagrams, descriptions, and other information required in the SOP documents. (4) Identify opportunities for improvement in business processes & opportunities to use other tools in designing SOP

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