- Type Certification
- Level Foundational
- Time Months
Ambulatory Patient Experience Certification
Issued by
Practicing Excellence
Earners of the Ambulatory Patient Experience Certification learn and apply evidence-derived patient connection skills. This role-specific learning for physicians, advanced practice providers, clinical staff, and non-clinical staff focuses on building rapport, creating patient confidence, listening well, conveying compassion, and finishing strong. The certification will demonstrate clear qualifications and commitment to advancing their knowledge in improving the patient experience.
- Type Certification
- Level Foundational
- Time Months
Skills
- Active Listening
- Communication skills
- Creating Patient Confidence
- Empathy And Compassion
- Engaging In Care
- Non-Verbal Communication
- Rapport Building
- Teamwork
- Verbal Communication
Earning Criteria
-
The participant must complete 26 micro-coaching sessions. During the program, the participant will learn and apply new skills to improve the patient experience.