- Type Certification
- Level Foundational
- Time Months
Leading the Experience Certification
Issued by
Practicing Excellence
Earners of the Leading the Experience Certification hone their skills in leading to deliver a high-quality patient experience in their care settings. The program delivers an approach to mobilizing teams, inspiring change, transforming teams, and driving results by focusing on four parts: create a cause, communicate the future, track success, and build skills. This certification demonstrates abilities to lead teams effectively as they focus on creating an exceptional patient experience.
- Type Certification
- Level Foundational
- Time Months
Skills
- Agile Leadership
- Change Management
- Communication Techniques
- Leading Effective Teams
- Managing resistance
- Motivation Teams
- Recognition and Reward
- Storytelling
- Success Metrics
- Success Tracking
Earning Criteria
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The participant must complete 25 micro-coaching sessions.