ITIL® 4 Specialist: Drive Stakeholder Value (DSV) - Training Program
  • Type Learning
  • Level Intermediate
  • Time Weeks
  • Cost Paid
Additional Details

ITIL® 4 Specialist: Drive Stakeholder Value (DSV) - Training Program

Issued by Altitude Career Skills Institute

The ITIL 4 Drive Stakeholder Value training program provided the earners of this badge with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.

  • Type Learning
  • Level Intermediate
  • Time Weeks
  • Cost Paid
Additional Details

Skills

Earning Criteria

  • Complete the virtual ITIL® 4 Specialist: Drive Stakeholder Value (DSV) - Training Program at Project Altitude Career Skills Institute in association with 1WorldTraining, ATO of Axelos Limited.
  • Demonstrate understanding of the following concepts: Understand how customer journeys are designed. Know how to target markets and stakeholders. Know how to foster stakeholder relationships. Know how to shape demand and define service offerings. Know how to align expectations and agree details of services. Know how to onboard and offboard customers and users. Know how to act together to ensure continual value co-creation. Know how to realize and validate service value.

Standards

Axelos Ltd.