CXP/UX Hatchling, Discovery Tier
  • Type Learning
  • Level Foundational
  • Time Hours

CXP/UX Hatchling, Discovery Tier

Issued by Proximus

The “CXP/UX Discovery Tier” by Learning@Proximus introduces the learner to topics and terminology related to CXP/UX. This badge includes 10 learning hours. This "CXP/UX Hatchling" badge is the first and obligated step towards the intensive CXP/UX track and validates the knowledge on essential CXP/UX concepts. After passing the associated "CXP/UX Discovery Tier Quiz", learners with this badge can submit their candidature towards the Proximus "CXP/UX Ambassador" program.

  • Type Learning
  • Level Foundational
  • Time Hours

Skills

Earning Criteria

  • Customer Centricity: online-module providing an introduction to “Customer Centricity” with learning modules of Steve Jobs on Customer Experience with Apple and short testimonials of top managers and CEO’s.
  • Business value and benefits of CX:  online introduction modules by Kerry Bodine at USI on the “Business Value of Customer Experience” and “Why is customer experience so important” by Mark Fidelman, CEO of Fanatics Media.
  • "What is Customer Experience": online introduction module that provides an overview of customer experience, defining and explaining of what it takes to deliver great customer experience. Also includes an introduction module covering the “Six laws of Customer Experience” by the Temkin Group.
  • The added value and benefits of "customer journeys" & "customer journeys" @Proximus. Content: introduction module on “journey maps and why to use them". How can organizations identify “moments of truth” and positively influence the outcome of a customer’s journey? Introduction module to customer journeys and how they are handled at Proximus and the different Business Units (BUs).
  • Online introduction module that features the "Voice of the Customer" at Proximus.
  • A one-day (virtual) classroom course "Customer journeys in an easy way". The training provides awareness and understanding regarding “CXP” and “UX” topics, defining terminology and explaining how a company, product, service and project can benefit from having a clear CX strategy. Appended with the strategy video of the Proximus’ “#inspire2022” campaign: “Customer Experience is king, emotion is queen”.
  • The "CXP/UX Discovery Tier" test, which leads to the "CXP/UX Hatchling" badge, validates essential knowledge of CXP and UX introduction topics. This test is also the first obligated step towards the "CXP/UX Ambassador Program".