ITIL® Service Management Workplace
Issued by
QA Ltd
This badge signifies that an earner has demonstrated practical ITIL® Service Management skills in a workplace context. These skills include the key concepts of service management, the 7 key ITIL® practices, the four dimensions of service management, and the component parts of the ITIL® Service Value System (SVS).
- Type Validation
- Level Foundational
- Time Hours
Skills
Earning Criteria
-
This earner completed a blended learning course that involved both self-paced digital learning as well as a facilitator-led workshop. The earner gained an understanding of the latest ITIL®4 Service Management best practices, and acquired knowledge on the key tenets of the ITIL® Framework. They were then able to take this theoretical knowledge and apply it to a work package in their production environment.
-
This badge validates that this earner has successfully leveraged two or more of the following ITIL® tools in the workplace, including, the creation of a CIR (Cyber Incident Response), the creation and implementation of a knowledge base, the creation and implementation of a change authority matrix, and the creation of a training plan to improve service provision (focusing on incident, request or problem Management databases).