Real Ideas Customer Service Workshop
Issued by
Real Ideas Organisation
Earners of this badge have attended skill sessions where they have learnt the key elements of great customer service; why it’s critical to a business to deliver it in different situations and why people return businesses known for their customer service. They have shown knowledge of differing approaches to customer service in companies and tones of voice across communication channels as well as how to deal with unsatisfied customers and their complaints through a 5-step process.
- Type Experience
- Level Foundational
- Time Days
- Cost Free
Skills
Earning Criteria
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Earners have shown a clear understanding of what customer service is, the importance of it and what good customer services does for a business and customer. They have also learnt why individuals return to businesses.
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Earners have learnt about great customer service, and how to deliver great customer service in a range of different situations.
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Earners have learnt how customer service changes within different companies and that each have a different tone of voice and understand how that continues across their modes of contact within the company as a whole.
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Earners have learnt how to deal with unsatisfied customers, gained understanding a five-stage theory to deal with customer complaints and understood impact of handling customer complaints poorly.
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This badge requires you to be a Real Ideas member.
Standards
This badge has been mapped to the Participation Layer of the Cities of Learning Spine. Earners meet expectations, can interact with learning and are able to join in with others.