Business Banking Specialization

Issued by Santander

With this badge, Santander certifies that you have acquired and put into practice the skills and knowledge necessary to provide excellent service and attention to SME clients: knowledge and comprehensive management of the client, commercial portfolio, risk management and profitability. You have demonstrated in practice that you understand and manage the needs of your customers, developing new commercial relationships based on listening, caring and helpful behavior.

Type Certification
Level Intermediate
Time Hours
Cost Free

Skills

Business Analysis
Customer Analysis
Customer/market focus
Customer Value Management
Service Excellence

Earning Criteria

You will be considered to have passed the programme and will earn the badge if (1) you have attended the live sessions (face-to-face or virtual), (2) have have successfully completed the case studies set out during the sessions and (3) completed at least 80% of the e-learning elements and passed the knowledge tests in Dojo. THIS BADGE IS FOR LOCAL CALL ONLY