Communication Skills - Delighting Customers with Effective Communication

Issued by SAP

This badge validates the earner demonstrates the communication skills necessary. Effective communication is about more than just exchanging information. It is about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood. PLEASE NOTE: this badge is available for SAP employees only!

Type Validation
Time Hours

Skills

Active Listening
Add Value
Control Emotions
Customer Calling
Inspiring Trust
Negotiation
Positive Language
Respond To Emotions
Restoring Trust

Earning Criteria

Succesfully attended the 12 hours training.
Demonstrate in all the interactive activities a good level of the skills associated with this credential