- Type Learning
- Level Foundational
- Time Days
Product Support Knowledge - Advanced Technical Support Top Achiever
Issued by
SAP
The owner of this badge has successfully completed advanced technical support training utilizing universal troubleshooting protocols for Ariba product components. This earner has completed 6 or more programs. PLEASE NOTE: The earner is an SAP employee.
- Type Learning
- Level Foundational
- Time Days
Skills
Earning Criteria
-
Complete at least 60 hours of troubleshooting eLearning and learning content
-
Pass a series of knowledge checks/assessments with a score of 90% or higher
-
Demonstrate their ability to identify the issue and locate the relevant troubleshooting content
-
Resolve customer issues on service request tickets directly and efficiently
-
The earner is a SAP employee