Earning Criteria

• Explain who a customer is and why exceptional customer service is crucial for the success of any business or organization.
• Determine best approaches in contributing to a healthy and positive customer service mindset.
• List skills for managing difficult customer circumstances in a way that produces a win-win scenario for both sides.
• Create a customer service strategy that leverages best practices to ensure a business or organization can maintain a consistent, high-level approach to serving its customers.
• Develop standards that hold an organization accountable for providing the best possible customer service.