Disability Awareness for Travel and Transportation Professionals
Issued by
St. Cloud State University
Understand the nuances of inclusive transport solutions. From wheelchair-friendly vehicles to user-friendly ticketing systems, ensure that everyone's journey is smooth and stress-free.
- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Skills
- Accessibility of Services
- Advocacy
- Customer Service
- Disability Adaptation
Earning Criteria
-
Participants will be able to identify and explain: disability diversity concepts (types and terminology); historical and contemporary perspectives of disability models; legal and ethical frameworks surrounding disabilities in the travel and transportation industry; accessibility and accommodations models to promote inclusive travel experiences; language that respects and includes all individuals; customer service standards that commit to effective communication and inclusive practices.
Standards
Learners are encouraged to explore additional offerings within the Access to All catalog to further enhance their understanding and awareness of inclusion and accessibility practices in the hospitality and tourism industry.