Certified Customer Success Manager (CCSM) Level 2
Issued by
SuccessCOACHING
Earners of the Level 2 Certified Customer Success Manager (CCSM) badge have learned the key practices top CSMs use to deliver better outcomes for their customers. With the completion of their CCSM Level 2 training, they understand how to effectively manage internal relationships and a growing portfolio of accounts.
- Type Certification
- Level Intermediate
- Time Hours
- Cost Paid
Skills
- Assessing And Managing Customer Health
- Capacity Planning
- Churn Retention
- Customer Advocacy
- Customer Centric Thinking
- Customer Engagement
- Customer Experience
- Customer Feedback
- Customer Retention
- Customer Success
- NPS
- Organizational Alignment
- Relationship Building
- Relationship Management
- Renewals
- Risk Management
- SMART Objectives And KPIs
- Teamwork
- Understands How To Drive Customer Adoption
- Upselling
Earning Criteria
-
Pass the Certified Customer Success Manager (CCSM) Level 2 Certification Examination