Certified Customer Success Manager (CCSM) Level 3
Issued by
SuccessCOACHING
Earners of the Level 3 Certified Customer Success Manager (CCSM) badge have learned the key practices top CSMs use to deliver better outcomes for their customers. With the completion of their CCSM Level 3 training, they understand and can apply the skills and methodologies required to transform themselves into a strategic Customer Success Manager.
- Type Certification
- Level Advanced
- Time Hours
- Cost Paid
Skills
- Advanced Problem Solving
- Building Influence
- Business Process Design
- Capacity Planning
- Career Development Planning
- Change Management
- Create Management Dashboards
- Customer Centric Thinking
- Customer Engagement
- Customer Experience
- Customer Segmentation
- Customer Success
- Decision Making
- Performance Management
- Personal Branding
- Project Management
- Relationship Management
- Retention
- Systems Thinking
Earning Criteria
-
Pass the Certified Customer Success Manager (CCSM) Level 3 Certification Examination